BR19. Our computer crashed and it looks like all our records may have been lost. What should we do?

BR19. Our computer crashed and it looks like all our records may have been lost. What should we do?


Short answer

Do all you can to retrieve them: ask a computer specialist to see if the records can be retrieved; load your back-up files; reconstruct missing pieces from your hard copies. When these routes have been used to the fullest and you’re still missing records, contact the Canada Revenue Agency which may be able to provide copies of your records held by the CRA.

Long answer

The charity remains responsible for maintaining adequate books and records. As described in FAQ BR7, electronic records must be retained in an electronically readable format.

More…

See the CRA’s Information Circular on Electronic Record Keeping